Terms & Conditions
Welcome to Mostog! By using our website, placing an order, or browsing our content, you agree to the following Terms & Conditions, which outline the legal obligations between you and Mostog regarding the use of our website, placing orders, and general interactions with our services. Please read these Terms & Conditions carefully before making a purchase, as they govern your rights and responsibilities as a customer. If you disagree with these terms, we kindly ask you to refrain from using our website.
1. Use of the Website
By accessing or using this website, you confirm that you have read, understood, and agree to these Conditions. If you do not agree, please exit the website immediately. By proceeding further or placing an order, you accept that these Conditions are binding.
2. Account Security
To place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials, including your password. Mostog cannot be held liable for any unauthorised access to your account resulting from your failure to safeguard your login information. We recommend using a strong password and updating it regularly to maintain account security.
3. Product Descriptions & Availability
We make every effort to ensure that product descriptions, images, and specifications are accurate. However, minor variations may occur, and colours may appear differently on screens. All products are subject to availability, and in the event of an unavailable item, we will notify you and issue a refund or offer a suitable alternative where possible.
4. Pricing
All prices listed on our website are in British Pounds (GBP) and include applicable taxes. Prices are subject to change without notice; however, once an order is confirmed, the price will not change. If a pricing error is detected, Mostog reserves the right to cancel the order and issue a refund. In such cases, we will notify you immediately and offer the option to reorder at the corrected price.
5. Placing an Order
Orders may only be placed by individuals aged 16 or older. When you place an order, you will receive an email acknowledging receipt of your order; however, this does not constitute acceptance of the order. The contract between you and Mostog is only formed when we send you a dispatch confirmation email. Mostog reserves the right to cancel orders based on inventory issues, payment verification, or other reasonable grounds, and you will be notified in such cases.
6. Payment Methods
We accept payments via major credit and debit cards, and other secure methods specified on our website. Payment must be verified before orders are dispatched. In the event of any payment issue, such as a failed transaction or insufficient funds, we may cancel the order or delay shipment until the issue is resolved.
7. Lost Parcels
If you experience a delay beyond the estimated delivery time, please contact us through our customer service channels. For standard delivery within the UK, we consider an order lost if it has not arrived within ten (10) days of dispatch. Once you inform us of a delayed or missing delivery, we will investigate the matter promptly. If our investigation confirms the loss, we will issue a full refund or arrange a replacement at no additional cost to you. Please note that Mostog reserves the right to refuse future deliveries to addresses considered insecure. If such a case arises, we will contact you to provide an alternative delivery address.
8. Consumer Contracts Regulations 2013 (Right to Cancel)
Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the legal right to cancel an order within fourteen (14) days of receiving it. If you wish to cancel your order within this period, please contact us. You will then need to return the items, in their original packaging and unused condition, within 28 days of receiving the order. Returns should be sent to our designated return address as outlined in our Return Policy.
- Refund Process
Upon receiving the returned items, we will issue a full refund within 14 days, if eligible. Refunds are made using the original payment method. If only part of your order is returned, delivery fees will not be refunded.
- Exclusions
If returned items are in an unsuitable condition (e.g., used or damaged), we may refuse the refund or offer a partial refund.
- Right to Cancel Notification
To cancel an order under these regulations, please notify us using our “Contact Us” form or email. We will respond with return instructions and further details on how to complete the cancellation.
9. General Indemnity
By using this website, you agree to indemnify Mostog fully from and against all claims, damages, liabilities, costs, and expenses (including legal fees) arising from any breach of these Conditions by you or any other liability arising out of your use of the website.
10. Our Liability
We warrant that any product purchased from us through the website is of satisfactory quality and fit for the purpose for which products of that kind are commonly supplied and in conformity with the contract.
Our liability for losses you suffer as a result of our breaching this contract is strictly limited to the purchase price of the product you purchased.
To the fullest extent possible, and except for the warranty set out above, we disclaim any and all warranties of any kind (whether expressed or implied) in relation to the products.
We will not be liable to you in contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data, or any other indirect or economic losses whatsoever suffered or incurred by you arising out of the subject of these conditions.
Nothing herein shall affect your statutory rights, and you may obtain further information about your statutory rights by contacting your local authority Trading Standards Department or Citizens Advice Bureau.
Nothing in these conditions shall limit our liability for death or personal injury resulting from our negligence or that of our servants, agents, or employees, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.
Additionally, we will not be liable to anyone for any direct or indirect loss, injury, fraud, death, or any other consequential damage arising from your use of our website or products, including but not limited to any losses arising from your reliance on the information provided on our website.
12. Language
These Terms & Conditions and all communications between you and Mostog shall be conducted in English.
13. Transfer
We may assign or transfer any of our rights or obligations under a contract at any time. You may not assign or transfer any of your rights or obligations under this contract.
14. Waiver
If we fail, at any time during the contract, to insist upon performance of any of your obligations, or to exercise any of the rights or remedies to which we are entitled, that will not constitute a waiver of such rights or remedies. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
15. Severability
If any part of these conditions is held to be invalid or unenforceable in whole or in part, the invalid or unenforceable wording shall be deemed to be omitted, and the rest of the conditions shall continue to be valid to the fullest extent permitted by law.
16. Entire Agreement
Each contract shall be governed by these conditions, which contain the entire agreement between you and us regarding the subject matter and supersede any previous agreements relating to such matter.
17. Third Parties
The Contracts (Rights of Third Parties) Act 1999 shall not apply.
18. Secure Online Shopping
We prioritise your security when shopping online at Mostog.com. All payment transactions are processed over a secure SSL 128-Bit Encrypted connection, ensuring your data is protected. The padlock symbol displayed at the bottom of your browser window indicates this secure connection. If you click on this, you can view our secure certificate, confirming that your data is visible only to us.
19. Intellectual Property
All content on this website, including but not limited to text, images, logos, and graphics, is owned by or licensed to Mostog. You may not reproduce, distribute, or use any content from the website without prior written permission from Mostog. Unauthorised use may result in legal action.
20. Electronic Communication
By using our website, you consent to receive electronic communication from Mostog. We may contact you via email or provide updates and notices on the website, which you agree satisfy any legal requirement for written communication. You can opt out of marketing emails anytime; however, you will still receive order-related emails.
21. Data Protection & Privacy
Your personal information is collected, stored, and used in accordance with our Privacy Policy, which complies with applicable data protection regulations. By using our website, you consent to our data handling practices. For more details, please refer to our Privacy Policy section.
22. Changes to Terms & Conditions
Mostog reserves the right to amend these Terms & Conditions at any time. Any changes will apply only to orders placed after the update, so please review these Terms & Conditions regularly for any modifications. By continuing to use the website after changes have been made, you accept the updated Terms & Conditions.
23. Governing Law & Jurisdiction
These Terms & Conditions are governed by English law, and you agree to submit to the exclusive jurisdiction of the English courts for any disputes arising from these Conditions.
24. Force Majeure
Mostog is not liable for any delay or failure in performance due to circumstances beyond our control, including but not limited to natural disasters, strikes, governmental actions, or interruptions in transport or telecommunications networks. During such events, Mostog’s obligations are suspended, and we will make all reasonable efforts to resume services as soon as possible.
Contact Us
If you have any questions regarding these Terms & Conditions or require assistance with an order, please reach out via the “Contact Us” page on our website. We aim to respond to all enquiries promptly.