Privacy Policy

Effective Data: 18-11-2024

Mostog is committed to safeguarding your personal information and ensuring that it is handled with the utmost care and security. This Privacy Policy outlines how we collect, store, use, and share your personal data when you interact with us through our website, services, or communications. We are dedicated to transparency and a clear understanding of our data practices, as well as your rights in relation to your personal data.

1. Who We Are

Mostog is a UK-based retailer providing affordable luxury men’s clothing, offering high-quality casual wear designed for everyday use. Our mission is to deliver exceptional fashion choices while maintaining a commitment to transparency, integrity, and customer satisfaction.

  • Company Name: Mostog Limited
  • Company Registration Number: 15279265
  • Registered Office Address: 22 Shirley Road, Southampton, England, SO15 3JB, United Kingdom

We comply with UK and international data protection laws, including:

  • UK GDPR under the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003.

2. What Is a Privacy Policy?

A privacy policy is a legal document that explains how a company collects, stores, processes, and shares personal data. This document is designed to inform you about how we handle your personal information, what rights you have, and how you can exercise those rights.

At Mostog, we take our responsibility to protect your data seriously, and we strive to make our privacy practices transparent and accessible.

3. What Personal Data Do We Collect?

We collect various types of personal data depending on your interactions with our services. This information is crucial for providing the best possible service and experience for you.

a. Personal Identification Information

  • Name: To personalise our communication with you.
  • Email Address: For account management, order confirmations, marketing communication, and customer service.
  • Date of Birth: To ensure that we comply with age-related legal requirements and to offer age-specific promotions.
  • Phone Number: For order confirmation, delivery updates, and customer support.
  • Gender: To personalise your shopping experience and tailor recommendations.
  • Address (Billing and Delivery): To process and deliver orders accurately.

b. Shopping & Transactional Information

  • Order History: We collect details of the products you purchase from us, allowing us to process returns, refunds, and customer service inquiries.
  • Shopping Cart Data: Information on the items you have added to your cart for a more personalised shopping experience.
  • Payment Information: For processing payments (Note: payment details are securely processed through third-party payment processors and we do not store sensitive card details).

c. Technical Data

  • IP Address: Collected automatically when you visit our website to identify your device for security purposes.
  • Browser Information: This helps us understand your browsing preferences and ensure compatibility with our website.
  • Cookies: We use cookies to enhance your experience, track usage patterns, and improve website performance (see Cookies Policy).
  • Device Information: Data related to your device’s specifications and operating system, which helps us optimise the website for different platforms.

d. Customer Interaction Data

  • Customer Service Interactions: Any communication between you and our customer support team, including emails, phone calls, and chat logs.
  • Reviews & Feedback: When you leave reviews or feedback on our products, we collect and store that information to improve our offerings and services.

e. Social Media Data

  • Public Social Media Information: If you interact with us via social media platforms, we may collect data that you choose to share publicly, such as posts or comments.

4. How Do We Use Your Personal Data?

The personal data we collect is used for a variety of purposes that improve your experience with Mostog. These include:

a. Providing & Managing Our Services

  • Order Fulfilment: We use your information to process orders, arrange deliveries, manage returns, and issue refunds.
  • Customer Support: Addressing inquiries, complaints, and support requests via email, phone, or live chat.
  • Account Management: To create, manage, and maintain your account for faster and easier future transactions.

b. Personalising Your Experience

  • Product Recommendations: Using your purchase history and preferences to suggest relevant products that align with your style and size.
  • Customised Offers: We send tailored promotions, special offers, or discounts based on your previous interactions with our brand.

c. Marketing & Communications

  • Email Newsletters: With your consent, we send marketing emails, product updates, and seasonal offers. You can opt out at any time by clicking the unsubscribe link in these emails.
  • Advertising: We may use your data to send personalised advertisements across third-party websites, including social media platforms, based on your browsing habits.

d. Legal Obligations

  • Compliance with Laws: We may need to use or disclose your personal data to comply with legal requirements, such as fraud prevention, tax reporting, or responding to lawful requests by authorities.
  • Preventing Fraud: We use personal data to detect and prevent fraudulent activity and ensure the safety of our website.

e. Business Improvement & Analytics

  • Website Analytics: We analyse how users interact with our website to improve usability, design, and functionality.
  • Market Research: We may conduct surveys or analyse customer feedback to enhance our product offerings and customer service.

5. Legal Basis for Processing Your Data

In accordance with data protection laws, we process your personal data based on the following legal grounds:

a. Consent

When you subscribe to newsletters, sign up for marketing emails, or participate in surveys, we rely on your consent to process your data for marketing purposes. You can withdraw consent at any time by following the unsubscribe option.

b. Contractual Necessity

Processing is required to fulfil the contract you have entered into with us, such as when you make a purchase or create an account on our website.

c. Legitimate Interests

We may process your data to meet our legitimate business interests, such as improving our services, conducting business analysis, preventing fraud, and sending marketing communications, as long as this does not override your rights and interests.

d. Legal Obligation

Where necessary, we may process your data to comply with legal obligations, such as tax reporting, fraud detection, and fulfilling governmental or regulatory requirements.

6. How Do We Protect Your Personal Data?

We take extensive measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our data protection measures include:

  • Encryption: Secure transmission of data using SSL/TLS encryption to protect sensitive information during transactions.
  • Access Control: Limiting access to personal data within Mostog only to employees and third parties who need it for the specific purposes outlined in this Privacy Policy.
  • Regular Security Audits: We regularly assess and update our security protocols to stay ahead of potential threats.
  • Data Minimisation: We ensure that only the data necessary for fulfilling a purpose is collected, stored, and processed.

7. Retention of Your Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Once this period has expired, we securely delete or anonymise your personal data, unless you request that it be erased earlier.

8. Sharing Your Personal Data

We may share your personal data with trusted third-party partners who assist us in providing services to you, such as:

  • Payment Processors: To complete transactions securely and process refunds.
  • Shipping & Logistics Partners: To deliver your orders.
  • Marketing Agencies: For running email campaigns or personalised advertisements.
  • Law Enforcement & Regulators: When legally required to do so, for example, to comply with fraud investigations or tax reporting.

We ensure all third-party providers comply with data protection laws and have appropriate safeguards in place.

9. International Data Transfers

Some of the third parties with whom we share your data may operate outside the UK and the EEA. In such cases, we ensure that any international transfers of personal data comply with applicable data protection laws, including using mechanisms like Standard Contractual Clauses (SCCs) to guarantee an adequate level of protection.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16, and we do not knowingly collect or process personal data from children. If we become aware that we have collected personal data from someone under the age of 16, we will take steps to delete this information.

11. Your Rights

Under data protection laws, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.
  • Right to Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data in certain cases, such as for marketing purposes.

To exercise any of these rights, please contact us at privacy@mostog.co.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When changes are made, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you directly.

13. Contact Us

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

Email: contact@mostog.co.uk

Postal Address: 22 Shirley Road, Southampton, England, SO15 3JB, United Kingdom

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have mishandled your personal data: www.ico.org.uk.

We appreciate your trust in us and are committed to protecting your privacy and personal data. Thank you for shopping with Mostog.