Delivery Policy

1. UK Delivery Options

  • Standard Delivery – £3.99 (Free on orders over £35)
    Delivered within 3 to 5 working days (Monday to Friday, excluding weekends and public holidays).
    Note: Some remote areas may experience longer delivery times (up to 10 working days).
  • Express Delivery – £4.99 (Free on orders over £75)
    Orders placed by 6pm (Monday to Friday) will be delivered within 1-2 working days, excluding Sundays and public holidays.
    Note: Some areas, such as the Scottish Highlands and the Channel Islands, may take up to 10 working days.

Christmas Delivery Cut-Off Dates: Order by 18th December with Standard Delivery or 21st December by 6pm with Express Delivery. For New Year, order by 24th December with Standard Delivery or 28th December by 6pm with Express Delivery.

2. Important Update on Delivery Timings

Due to a surge in online orders and additional safety precautions, standard delivery may take up to 3 to 5 working days. We appreciate your understanding and are committed to dispatching your order as swiftly as possible.

3. Want to Track Your Order?

You can track your order with Evri or Royal Mail, depending on the delivery service used. A tracking ID will be provided, which you can enter on the delivery partner’s website to check progress.

4. Can I Have Items Delivered to Multiple Addresses?

Yes, during checkout, you can select the “Advanced Delivery” option to have items delivered to different addresses. A separate delivery fee will be applied to each address.

5. Additional Delivery Terms & Conditions

  • You won’t be able to place an order for items that are out of stock.
  • If only part of your order is available, we will dispatch the in-stock items and cancel the unavailable ones. You’ll only be charged for the items that are shipped.
  • Orders will be dispatched as soon as payment is authorised and stock is confirmed.
  • If you receive a dispatch confirmation email before 4pm (Monday to Friday), your order will be collected by the courier that same day. Emails sent after 4pm will mean the order is collected the next business day.
  • In a few remote areas (Scottish Highlands, Northern Ireland, Isle of Man, Isles of Scilly), deliveries may take up to seven working days.
  • Standard delivery does not require a signature, but express delivery requires one. If the package doesn’t fit through your letterbox, it may be taken to your local postal depot for collection.